Rancangan Aplikasi Customer Service pada PT. Lancar Makmur Bersama

suryasari -, astrid callista, juwita sari


Abstract— This research is based on the need of an organized customer service system for PT. Lancar Makmur Bersama. PT. Lancar Makmur Bersama is a company that engaged in sales engineering tools. This company has many customers, therefore the customer service would be necessary to regulate and maintain good relationships with customers. The main problem faced by this company is often complaint from customers is not responded properly and information about the complaint is not documented. In addition, the activity of selling goods to customers are also not recorded properly. This research produced a system design using prototyping methods, and UML (Unified Modeling Language). The designed system could organized and documenting every complaints, feedbacks, and questions from customers, so that if there is problem that can be followed immediately.
Index Terms—Customer Service Application.

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Konferensi Nasional Teknologi Informasi & Aplikasinya
Jurusan Sistem Informasi | Fakultas Ilmu Komputer
Universitas Sriwijaya